Average Ecommerce Conversion Rate (2020–2021)
Given the increasing number of online shoppers, as an ecommerce store owner, you need to understand some key ecommerce issues. This includes asking questions like: “What is a good conversion rate for ecommerce?” and “What is a good ecommerce conversion rate benchmark to aspire to?”
The answers to these questions will give you the insight you need on how to improve your average ecommerce conversion rate on your website.
According to the latest data, as of July 2021, average conversion rates across ecommerce businesses were at 1.81 percent, falling slightly from the previous month. It was also a 0.21 percentage point fall from the previous year.
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Average Ecommerce Conversion Rate by Products
If you’re looking for an ecommerce conversion rate benchmark for your store, you’ll need to look deeper as rates differ greatly from product to product and market to market.
Currently, products related to arts and crafts have the highest ecommerce conversion rates of 3.39 percent. This category is followed by health and wellbeing at 3.05 percent and kitchen and home appliances at 2.99 percent.
After these three categories, the next five converting product types are as follows:
- Pet care: 2.85 percent
- Cars and motorcycling: 1.65 percent
- Fashion clothing and accessories: 1.63 percent
- Food and drink: 1.58 percent
- Electrical and commercial equipment: 1.39 percent
In terms of ecommerce conversion growth rates, cars and motorcycling products are seeing the fastest year-over-year increase, followed by kitchen and home appliances, and fashion clothing and accessories. Here’s a breakdown of the product categories and their annual growth rates from July 2020 to July 2021:
- Cars and motorcycling: 20.75 percent
- Kitchen and home appliances: 13.93 percent
- Fashion clothing and accessories: 3.77 percent
- Arts and crafts: 2.47 percent
Average Ecommerce Conversion Rate by Market and Device
What you eventually set as an ecommerce conversion rate benchmark also depends on your products’ market and your target audience’s preferred device.
For instance, Q2 2021 data shows that in the US, the average conversion rate for ecommerce shoppers on their mobile phones is 2.2 percent, while that for desktop is higher at 3.9 percent.
In comparison, consumers in Great Britain using mobile phones to shop online generate a conversion rate of 3.7 percent, and those on desktops are at 6.8 percent.